One way in which dentistry has always excelled, among all sectors, is by putting strong relationships at the heart of customer service to build loyalty with patients. I believe this approach of building genuine relationships based on trust and understanding should be applied not just between practice and patients, but also between practice and suppliers…. Read More
Are your patients happy?
Have you ever considered this and, if not, why not? Let’s look at it this way. Have you ever stayed loyal to a business because you felt treated as someone special, or because they went over and above what you would have normally expected? If you have, you will know that it makes you feel… Read More
Are you missing out on sundry sales?
Every dental practice wants to be more profitable, spending time and energy on attracting new patients to the practice. This is great! However, what about the patients you already have…are there opportunities for income generation that you are missing out on? Break down barriers Take the sale of sundries for example. All dental practices stock… Read More
Reasons to be a healthy practice
Health is becoming more and more important in dentistry, so now is a good time to start focusing your communications, plans and programmes around improving dental health. Anne-Marie Lloyd-Jones shares ten reasons to be a health-based practice, and how you can be more health focused in the year ahead. 1. Health is the goal What almost… Read More
