When it comes to making changes to improve the patient experience, they don’t always have to be big investments or grand gestures. There is a time and a place for making bigger changes, for example if your practice is in need of a full rebrand or refurbishment. However, sometimes just introducing small changes to what… Read More
Patient experience
Building rapport over the phone
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
The questions every new patient should be asked
Jo Phillpot, Business Development Consultant at DPAS, looks at the most important questions that you should be asking new patients… We all know that taking on new patients is one of the key ways to keep your practice thriving. Over the course of a lifetime they can generate thousands of pounds in income, not just… Read More
Getting down to business with Katrina Rees
Katrina Rees is the newest recruit to our Business Development Consultant (BDC) team, joining DPAS in March 2019. She has 25 years’ experience in retail, mainly working in sales and people management roles. Katrina is now putting the skills she learned there to good use in helping dental practices to grow their plans, and therefore… Read More
Three tell-tale signs of an unhappy patient
Tracy Webb explores how to tell if a patient is unhappy and ways you can reverse the situation… It’s a given that you always want your patients to be happy with the service you provide and outcome of their treatment. Providing quality care that impacts positively on your patients was probably a key factor in… Read More
A great brand = more referrals
Connie Hopper explores how your brand has the power to inspire patients and secure referrals… There are two points that are almost always put forward by practices when talking about their marketing: Most of our new patients come from referrals We’d like more referrals. What then becomes apparent is that, despite the fact that the… Read More
