Louise Beddow looks at how to make sure you’re providing the treatments your patients really want… Assumption can be both the cause and effect of miscommunication. And in your business, this can result in lost opportunities to meet your patients’ needs and missed chances to generate more income. I’m particularly talking about assuming that patients… Read More
Patient Journey
Building rapport over the phone
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
The questions every new patient should be asked
Jo Phillpot, Business Development Consultant at DPAS, looks at the most important questions that you should be asking new patients… We all know that taking on new patients is one of the key ways to keep your practice thriving. Over the course of a lifetime they can generate thousands of pounds in income, not just… Read More
Three tell-tale signs of an unhappy patient
Tracy Webb explores how to tell if a patient is unhappy and ways you can reverse the situation… It’s a given that you always want your patients to be happy with the service you provide and outcome of their treatment. Providing quality care that impacts positively on your patients was probably a key factor in… Read More
Do your patients know about your plan?
To grow the number of patients on your dental payment plan, you need a structured approach. Once the plan has been in place for a while and an embedded part of your practice, it can be easy to lose focus on it. Because it’s familiar to you, you can fall into a trap of thinking… Read More
A great brand = more referrals
Connie Hopper explores how your brand has the power to inspire patients and secure referrals… There are two points that are almost always put forward by practices when talking about their marketing: Most of our new patients come from referrals We’d like more referrals. What then becomes apparent is that, despite the fact that the… Read More
