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Patient needs

How to tailor your communication and gain a happier team and patients

11th February 2020 By Katrina Rees Leave a Comment

Understanding the psychology of communication and different personality styles can be key to keeping both your team and patients happy. Knowing the different ways people think and make sense of the world can help to make sure you talk to them in a way that will resonate. In turn, this will lead to less misunderstandings,… Read More

The questions every new patient should be asked

27th August 2019 By Jo Phillpot 0 Comments

Jo Phillpot, Business Development Consultant at DPAS, looks at the most important questions that you should be asking new patients… We all know that taking on new patients is one of the key ways to keep your practice thriving. Over the course of a lifetime they can generate thousands of pounds in income, not just… Read More

How my plan helps me to build patient loyalty

2nd July 2019 By Ian Eslick 0 Comments

Ian Eslick speaks to one of the first practices to join DPAS more than 20 years ago… Rob Glenning is one of the longest standing members of DPAS – after first implementing their dental membership plan 21 years ago. Over that time, he has owned four practices, and has found that having a plan in… Read More

Getting down to business with…Jo Phillpot

21st May 2019 By Jo Phillpot 0 Comments

Jo Phillpot celebrated her 30th anniversary of working in dentistry in 2019. During her 19 years working in both NHS and private practices she has been a dental nurse, oral health educator and practice manager. For the past decade she has been a Business Development Consultant at DPAS where she uses her expertise to support… Read More

Building your brand in your community

7th May 2019 By Emma Wilks 0 Comments

Emma Wilks explores ways to develop your practice’s brand and relationship within your local community and how this can boost your business… Most dental practices exist to serve their local community and generally attract patients from a catchment radius of about 0-15 miles. As such, the practice’s relationship with the local community will have a… Read More

The biggest lesson I learned while in practice

30th April 2019 By Leanne Rose 0 Comments

Leanne Rose shares her approach to creating memorable experiences for patients…  ‘The patient is king’ is a lesson I learned early on in my dental career, particularly during my time as a Treatment Coordinator (TCO). I also know that, in the midst of day-to-day practice life, it is a lesson that’s easy to lose sight… Read More

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