One way in which dentistry has always excelled, among all sectors, is by putting strong relationships at the heart of customer service to build loyalty with patients. I believe this approach of building genuine relationships based on trust and understanding should be applied not just between practice and patients, but also between practice and suppliers…. Read More
Plan Management
Nine tips on how to keep your team happy!
Great teams work well together and communicate exceptionally. But when times get busy or stressful due to patient pressure or short-staffed days, it’s hard to make sure everybody’s happy. Follow these nine tips to help keep relationships sweet and morale high in the practice… Encourage togetherness Meet regularly. Whether this is shared social lunch breaks in the… Read More
Get by with a little help from your plan provider
When looking for someone to look after or work for your business, such as an accountant or an oral surgeon – what qualities do you want this person to have? If you have a list of criteria’s, do you rigorously apply them when choosing that person? The answer is probably no. Most of us make… Read More
How to deal with new patient enquiries
Here, Jo Phillpot shares her top tips on how you can increase your chances of success and turn more enquiries into appointments… Pick up the phone! A potential new patient has visited your website and filled out a patient enquiry form online…now you have an opportunity to get them into the practice! Sharing the benefits… Read More
Take the bull by the horns, now’s the time to make the switch!
Imagine yourself as a ranch hand in the American West about a century ago – I know this is far removed from the world of dentistry but bear with me! Imagine that you need to capture a young steer. What do you do? The only way to exert control is to face the steer, grab it… Read More
Quick tips to turn every phone call enquiry into a new patient…
Each new patient, assuming they join your plan and have just a little bit of treatment, could bring in up to £5,000 over a decade. That can make a big difference to your practice but, how do you make sure that they become a new patient in the first place? Often, it all starts with… Read More
