Connie Hopper looks at ways to make sure your morning huddle is effective and enjoyable… It’s a good idea to have a morning huddle, but it’s an even better idea to have a plan that ensures they’re effective. Sometimes an idea like a morning huddle can be set up with the best of intentions, but… Read More
Practice Management
The fine line between friend and colleague – and how to strike the right balance
I started working as a dental nurse 20 years ago and have made strong friendships within the practice over the years. After going on maternity leave I was asked to come back as the practice manager. I had a very close bond with one particular nurse and I knew that this could change the dynamic… Read More
Getting down to business with…Jo Phillpot
Jo Phillpot celebrated her 30th anniversary of working in dentistry in 2019. During her 19 years working in both NHS and private practices she has been a dental nurse, oral health educator and practice manager. For the past decade she has been a Business Development Consultant at DPAS where she uses her expertise to support… Read More
How can you show the CQC you are well-led?
Louise Bone speaks to Edd Jones about how practices can meet the well-led Key Line of Enquiry in a CQC inspection… When it comes to being inspected by the CQC, it is often the well-led Key Line of Enquiry (KLOE) that many practices can find difficult to demonstrate. This could be because of a feeling… Read More
The biggest lesson I learned while in practice
Leanne Rose shares her approach to creating memorable experiences for patients… ‘The patient is king’ is a lesson I learned early on in my dental career, particularly during my time as a Treatment Coordinator (TCO). I also know that, in the midst of day-to-day practice life, it is a lesson that’s easy to lose sight… Read More
Getting down to business with Louise Bone
Louise Bone has more than 17 years’ experience in dentistry including in NHS and private practices, hospital and training settings. Particularly passionate about compliance, delivering training, team motivation and the patient journey, Louise has been a Business Development Consultant at DPAS for the last six of those years. Below she talks about her experience working… Read More
