Jo Phillpot explores an empathetic principle, set out by Nicki Rowland in a recent webinar, to help you reopen and bring back your team in a positive way… Dental practices across the UK are reopening their doors once more, not only to the public, but to a new set of challenges that might make the… Read More
Teamwork
Three steps to an easier recruitment process
Jo Phillpot shares her advice on how to make finding your next team member a smooth process… If ‘teamwork makes the dream work’, then recruitment can sometimes be the stuff of nightmares. A strong team makes a practice run smoothly and efficiently, so when there is a gap to fill it can feel like a… Read More
The fine line between friend and colleague – and how to strike the right balance
I started working as a dental nurse 20 years ago and have made strong friendships within the practice over the years. After going on maternity leave I was asked to come back as the practice manager. I had a very close bond with one particular nurse and I knew that this could change the dynamic… Read More
Getting down to business with…Jo Phillpot
Jo Phillpot celebrated her 30th anniversary of working in dentistry in 2019. During her 19 years working in both NHS and private practices she has been a dental nurse, oral health educator and practice manager. For the past decade she has been a Business Development Consultant at DPAS where she uses her expertise to support… Read More
Getting down to business with Louise Bone
Louise Bone has more than 17 years’ experience in dentistry including in NHS and private practices, hospital and training settings. Particularly passionate about compliance, delivering training, team motivation and the patient journey, Louise has been a Business Development Consultant at DPAS for the last six of those years. Below she talks about her experience working… Read More
Improve your staff appraisals to boost team and business performance
It’s not that long ago that it would have been unusual for a dental practice team to even have staff appraisals. Nowadays, you may well be having them, especially as they can feed into meeting the CQC’s well-led Key Line of Enquiry, but do you feel they are really benefitting your team members and your… Read More
