Deborah Bell has more than 25 years’ experience working within dentistry, including 15 years in practice. She has spent time in both NHS and private practices, and worked in numerous roles including receptionist, dental nurse and practice manager before becoming a Business Development Consultant at DPAS 10 years ago. Here she talks about her experience… Read More
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Improve your practice’s first impression
Creating a good first impression with your practice’s front of house is hugely important to start your relationship with new patients off on the right foot. It is the first face-to-face contact (as opposed to contact via your website or social media pages, or the telephone) that they have with you, so you need to… Read More
Getting down to business with Ian Eslick
Ian Eslick has been in the dentistry business for more than 24 years. While working in a six-surgery practice in Cornwall he developed skills and knowledge that he now uses as a Business Development Consultant at DPAS to support practices, such as project management, financial planning and driving company growth. He has been with… Read More
Improve how you present treatments and increase uptake
If you want to improve the uptake of treatment by your patients, there are a few easy things you can do to present the options in the most effective way. There are some common traits that I see on a regular basis – but, if you want patients to see the value in your treatment… Read More
Building a brand with personality
Connie Hopper discusses how defining and expressing your practice’s personality can help you attract and retain patients… Dentistry is a crowded market place, where – at least from the patients’ perspective – everyone is offering basically the same service. This means it is even more important to make sure you are standing out and carving… Read More
The evolution of the practice manager
Louise Beddow and Lisa Bainham discuss the changing nature of the practice manager role and the challenges they face today… The practice manager acts as a kind of ‘eye in the sky’ in the business, with oversight across all areas and ensuring things run smoothly to keep patients and staff happy. Often, on top of… Read More
