Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
How to manage mental illness in your team
Deborah Bell shares advice on how to manage if one of your team is struggling with their mental health… Anyone can develop mental ill health at any time in their life. And according to the charity Mind, around a quarter of people in the UK will experience a mental health issue each year. Mental health… Read More
Why your brand should be all about you…
Emma Wilks explores why your practice’s personality is vital to creating a standout brand that will help to grow your patient list… How does one dentist stand out from the other? It almost sounds like the beginning of a joke…but far from it, it is often at the crux of making sure you continue attracting… Read More
Nine steps to successfully introduce a membership plan
Louise Bone offers her advice on how to effectively implement a dental membership plan… There are many benefits of introducing a dental membership plan into your practice. To name just a few: increased patient loyalty, a regular and reliable income and a higher uptake in treatment plans. Everyone can introduce a plan into their practice,… Read More
Four ways to protect your practice’s reputation
Tracy Webb explores how you can guard your practice’s reputation to keep attracting patients… A good reputation can be one of the strongest assets a business owns. It can be the deciding factor between someone choosing to attend your practice or another. It’s the same as when you are choosing a hotel or restaurant –… Read More
Survey shines spotlight on mental health of dentists
Some worrying statistics have been revealed about the mental health of dentists in a new survey of the profession. The majority of those taking part in the Dentistry Confidence Monitor survey believe their current role has negatively affected their mental health. Although, there is a big difference between those in the NHS and those in… Read More
