Louise Bone speaks to Edd Jones about how practices can meet the well-led Key Line of Enquiry in a CQC inspection… When it comes to being inspected by the CQC, it is often the well-led Key Line of Enquiry (KLOE) that many practices can find difficult to demonstrate. This could be because of a feeling… Read More
Building your brand in your community
Emma Wilks explores ways to develop your practice’s brand and relationship within your local community and how this can boost your business… Most dental practices exist to serve their local community and generally attract patients from a catchment radius of about 0-15 miles. As such, the practice’s relationship with the local community will have a… Read More
The biggest lesson I learned while in practice
Leanne Rose shares her approach to creating memorable experiences for patients… ‘The patient is king’ is a lesson I learned early on in my dental career, particularly during my time as a Treatment Coordinator (TCO). I also know that, in the midst of day-to-day practice life, it is a lesson that’s easy to lose sight… Read More
Getting down to business with Louise Bone
Louise Bone has more than 17 years’ experience in dentistry including in NHS and private practices, hospital and training settings. Particularly passionate about compliance, delivering training, team motivation and the patient journey, Louise has been a Business Development Consultant at DPAS for the last six of those years. Below she talks about her experience working… Read More
Improve your staff appraisals to boost team and business performance
It’s not that long ago that it would have been unusual for a dental practice team to even have staff appraisals. Nowadays, you may well be having them, especially as they can feed into meeting the CQC’s well-led Key Line of Enquiry, but do you feel they are really benefitting your team members and your… Read More
The support system that helps me to manage our practice
Deborah Bell talks to Lisa Guthrie about her move from dental nurse to practice manager and how extra support helped her… The journey from dental nurse to practice manager is the road well-travelled. It’s the route which many practice managers take and, indeed, it was the one I took while working in practice. Taking on… Read More
