Making sure morale in your team is high is important in the best of times. In the worst of times, like we have experienced over the past seven months, it is absolutely vital. A happy team means a more cohesive and productive team. And when you need to begin rebuilding your practice after several… Read More
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Communication
The three ‘f’s to help you support your team’s return to work
Jo Phillpot explores an empathetic principle, set out by Nicki Rowland in a recent webinar, to help you reopen and bring back your team in a positive way… Dental practices across the UK are reopening their doors once more, not only to the public, but to a new set of challenges that might make the… Read More
Wetheral Dental Practice – our approach to COVID-19
Deborah Bell chats to Julie King, Owner of Wetheral Dental Practice, about her approach to COVID-19. “After going into lockdown, like most other mainly private practices, I furloughed some of my team,. Since then those that remain have taken it in turns to go into the practice for a morning or afternoon to do telephone… Read More
How to tailor your communication and gain a happier team and patients
Understanding the psychology of communication and different personality styles can be key to keeping both your team and patients happy. Knowing the different ways people think and make sense of the world can help to make sure you talk to them in a way that will resonate. In turn, this will lead to less misunderstandings,… Read More
The danger of making assumptions
Louise Beddow looks at how to make sure you’re providing the treatments your patients really want… Assumption can be both the cause and effect of miscommunication. And in your business, this can result in lost opportunities to meet your patients’ needs and missed chances to generate more income. I’m particularly talking about assuming that patients… Read More
Building rapport over the phone
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
