There’s an often-quoted story where a CEO asks, ‘What if we train our staff and they leave?’, and the CFO replies, ‘What if we don’t and they stay?’… It’s a scenario that many people involved with running a business may feel familiar with. Training is an investment of time and money, and it can run… Read More
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Communication
How enticing is your practice’s front desk team?
In any consumer experience, we all expect a warm welcome – whether it is the waitress taking our order or the booking agent at the airline check-in desk. The front-of-house experience is, essentially, the ‘shop window’ of any business. Relationships are made or broken at this initial introduction. The first greeting in a crowded and… Read More
How to shake off the stigma of selling
According to some business commentators, a salesperson is born and not made. Those who excel at it possess an inherent talent that is a prerequisite to any successful transaction – whatever the industry. Others argue we all have an ability to learn and develop skills in a bid to get others to buy into whatever it… Read More
Nine tips on how to keep your team happy!
Great teams work well together and communicate exceptionally. But when times get busy or stressful due to patient pressure or short-staffed days, it’s hard to make sure everybody’s happy. Follow these nine tips to help keep relationships sweet and morale high in the practice… Encourage togetherness Meet regularly. Whether this is shared social lunch breaks in the… Read More
