Ian Eslick reflects on his journey from practice manager to business development consultant at DPAS as he marks 20 years with the company… I began working in dentistry in the early nineties as a business manager. At the time I just answered an advert without knowing it was for a dental practice, but I enjoy… Read More
Dental Plan
How my plan helps me to build patient loyalty
Ian Eslick speaks to one of the first practices to join DPAS more than 20 years ago… Rob Glenning is one of the longest standing members of DPAS – after first implementing their dental membership plan 21 years ago. Over that time, he has owned four practices, and has found that having a plan in… Read More
Do your patients know about your plan?
To grow the number of patients on your dental payment plan, you need a structured approach. Once the plan has been in place for a while and an embedded part of your practice, it can be easy to lose focus on it. Because it’s familiar to you, you can fall into a trap of thinking… Read More
The support system that helps me to manage our practice
Deborah Bell talks to Lisa Guthrie about her move from dental nurse to practice manager and how extra support helped her… The journey from dental nurse to practice manager is the road well-travelled. It’s the route which many practice managers take and, indeed, it was the one I took while working in practice. Taking on… Read More
Why a plan works for our practice…
Louise Bone discusses with Colin Gardner how DPAS’s membership plan has helped to manage issues such as a recession and increased regulation… As with all small businesses, dental practices are subject to external factors, such as market forces and legislation, that are beyond their control. While that may be the case, with the support of… Read More
What kind of training should you be investing in?
There’s an often-quoted story where a CEO asks, ‘What if we train our staff and they leave?’, and the CFO replies, ‘What if we don’t and they stay?’… It’s a scenario that many people involved with running a business may feel familiar with. Training is an investment of time and money, and it can run… Read More
