Fans of the band, M People or the TV show Miranda, might be familiar with the headline to this blog. But, 20 years after Heather Small and co. released it as a song, it’s still a good question to ask – especially now. Pride isn’t a feeling we identify easily with and sometimes wouldn’t label… Read More
Patient Experience
Six small things that make a big difference in your practice
When it comes to making changes to improve the patient experience, they don’t always have to be big investments or grand gestures. There is a time and a place for making bigger changes, for example if your practice is in need of a full rebrand or refurbishment. However, sometimes just introducing small changes to what… Read More
How to tailor your communication and gain a happier team and patients
Understanding the psychology of communication and different personality styles can be key to keeping both your team and patients happy. Knowing the different ways people think and make sense of the world can help to make sure you talk to them in a way that will resonate. In turn, this will lead to less misunderstandings,… Read More
Why you want people to talk behind your back…
People talking about you when you’re not around is a good thing – as long as what they’re saying is positive. If your patients are saying good things about you ‘behind your back’, that is often the best advertising you can wish for. With the bonus that it is completely free! Patients who sing your… Read More
The danger of making assumptions
Louise Beddow looks at how to make sure you’re providing the treatments your patients really want… Assumption can be both the cause and effect of miscommunication. And in your business, this can result in lost opportunities to meet your patients’ needs and missed chances to generate more income. I’m particularly talking about assuming that patients… Read More
Building rapport over the phone
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
