Your job as a dental practice is to help your patients achieve and keep good dental health. That means it’s also your job to make sure they know why a healthy mouth is important and what they should be doing at home to look after their mouths. When giving advice, it helps if everyone in… Read More
Patient Experience
Educate, accommodate – and don’t be late!
Your patients’ experience determines how they feel about your practice, and that makes it an important, if not the most important, factor in how successful your practice will be. To ensure you’re delivering a service that meets, and ideally exceeds your patients’ expectations, I have pulled together five great ways to give your patients the… Read More
The sweet taste of a great brand
It is somewhat ironic to discover in an article about dental practice branding that, according to the Guinness Book of World Records, Tate & Lyle is Britain’s oldest brand. The company, founded almost 100 years ago, ditched its sugar refinery division back in 2010 but its legacy lives on, particularly in the iconic green and… Read More
How to deal with new patient enquiries
Here, Jo Phillpot shares her top tips on how you can increase your chances of success and turn more enquiries into appointments… Pick up the phone! A potential new patient has visited your website and filled out a patient enquiry form online…now you have an opportunity to get them into the practice! Sharing the benefits… Read More
Download your FREE oral health word search!
Help kids have a healthy smile by bringing the fun to dental hygiene! Lots of children are scared of visiting the dentist, so making dental check-ups a positive experience can help keep them excited about oral care. Children learn through play. So why not download our FREE word search and help stimulate their interest in oral… Read More
How to exceed patient expectations – a matter of perspective!
When it comes to delivering a service that meets – and ideally exceeds – your patients’ expectations, it can all come down to taking a different point of view. To ensure you are providing the best experience possible, you need to look at the entire journey from where they’re standing. Your patients’ experience determines how… Read More
