The front desk – a hive of activity and probably the busiest area in the practice. Other than treatment and treatment consultations (although these are known to happen in the reception area too!), everything else happens in and around the front desk. So, in amongst the chaos, picking up the phone to a prospective customer… Read More
Patient Experience
Are your patients happy?
Have you ever considered this and, if not, why not? Let’s look at it this way. Have you ever stayed loyal to a business because you felt treated as someone special, or because they went over and above what you would have normally expected? If you have, you will know that it makes you feel… Read More
Three Little Words
In three words, how would you hope your patients would describe your practice to friends and relatives when you’re not about to hear what they say? This is an important question, as often, people will say one thing when they’re in your practice and another when they’re in the comfort of their own environment and… Read More
