Leanne Rose shares her approach to creating memorable experiences for patients… ‘The patient is king’ is a lesson I learned early on in my dental career, particularly during my time as a Treatment Coordinator (TCO). I also know that, in the midst of day-to-day practice life, it is a lesson that’s easy to lose sight… Read More
Patient Loyalty
Five ways to improve the patient journey
Making the experience of visiting your practice the best it can be goes a long way when it comes to inspiring patient loyalty. Going the extra mile in creating an excellent patient journey can also help to win new business as happy patients will recommend you to others and, possibly with a little nudge, leave… Read More
So you want to develop your brand?
The tiers of regulation dentists increasingly face can sometimes lead to further tears of frustration. However, these rules, and the various systems that support them, are mostly designed to underpin one principle: ensuring patient safety – something we’d all agree is a necessity. The latest GDC regulatory expectation – in the guise of the enhanced… Read More
Trust – hard to build, easy to lose…
The number one ingredient when building strong and productive relationships is trust – and it’s certainly no secret that dentistry is one of those professions that thrives on such trusting relationships. In the dentist-patient relationship, trust comes from the assurance around patient confidentiality, from conducting procedures that are in the patient’s best interest and, understandably,… Read More
What do your patients know?
Your job as a dental practice is to help your patients achieve and keep good dental health. That means it’s also your job to make sure they know why a healthy mouth is important and what they should be doing at home to look after their mouths. When giving advice, it helps if everyone in… Read More
Educate, accommodate – and don’t be late!
Your patients’ experience determines how they feel about your practice, and that makes it an important, if not the most important, factor in how successful your practice will be. To ensure you’re delivering a service that meets, and ideally exceeds your patients’ expectations, I have pulled together five great ways to give your patients the… Read More
