Have you ever visited a town while on holiday in the UK and had a feeling of déjà vu, as if you have walked that high street before? The shops are all the same – the banks, pharmacies and chain bars and restaurants replicating perhaps even your hometown or the place you visited the last… Read More
Patient Loyalty
How to reduce white space in your diary
Jo Phillpot shares some tried-and-tested methods to achieve a full appointment book… Do you ever look ahead to the following week in the diary and feel disappointed about the amount of gaps you see? The good news is, you are not alone – most dentists will admit to doing the same. The bad news is,… Read More
Download your FREE toothbrushing chart!
To help encourage your smaller patients to brush their teeth twice a day for two minutes, we’ve put together a children’s toothbrushing chart which you can download for FREE! Why not print it out and hand one to mum’s and dad’s after their child’s check-up, or leave a few in the waiting room for them… Read More
How to exceed patient expectations – a matter of perspective!
When it comes to delivering a service that meets – and ideally exceeds – your patients’ expectations, it can all come down to taking a different point of view. To ensure you are providing the best experience possible, you need to look at the entire journey from where they’re standing. Your patients’ experience determines how… Read More
How your own practice-branded patient plan can help you build your business
A distinctive, positive and consistent brand in your practice not only helps to attract new patients but also builds stronger bonds and loyalty with your existing patients. Yet, for many practices, brand remains a bit of a mystery and, as such, a part of the business that is left more to chance than design. Which… Read More
Are your patients happy?
Have you ever considered this and, if not, why not? Let’s look at it this way. Have you ever stayed loyal to a business because you felt treated as someone special, or because they went over and above what you would have normally expected? If you have, you will know that it makes you feel… Read More
