Jo Phillpot, Business Development Consultant at DPAS, looks at the most important questions that you should be asking new patients… We all know that taking on new patients is one of the key ways to keep your practice thriving. Over the course of a lifetime they can generate thousands of pounds in income, not just… Read More
Patient needs
Three tell-tale signs of an unhappy patient
Tracy Webb explores how to tell if a patient is unhappy and ways you can reverse the situation… It’s a given that you always want your patients to be happy with the service you provide and outcome of their treatment. Providing quality care that impacts positively on your patients was probably a key factor in… Read More
How my plan helps me to build patient loyalty
Ian Eslick speaks to one of the first practices to join DPAS more than 20 years ago… Rob Glenning is one of the longest standing members of DPAS – after first implementing their dental membership plan 21 years ago. Over that time, he has owned four practices, and has found that having a plan in… Read More
Do your patients know about your plan?
To grow the number of patients on your dental payment plan, you need a structured approach. Once the plan has been in place for a while and an embedded part of your practice, it can be easy to lose focus on it. Because it’s familiar to you, you can fall into a trap of thinking… Read More
A great brand = more referrals
Connie Hopper explores how your brand has the power to inspire patients and secure referrals… There are two points that are almost always put forward by practices when talking about their marketing: Most of our new patients come from referrals We’d like more referrals. What then becomes apparent is that, despite the fact that the… Read More
Getting down to business with…Jo Phillpot
Jo Phillpot celebrated her 30th anniversary of working in dentistry in 2019. During her 19 years working in both NHS and private practices she has been a dental nurse, oral health educator and practice manager. For the past decade she has been a Business Development Consultant at DPAS where she uses her expertise to support… Read More
