When it comes to making changes to improve the patient experience, they don’t always have to be big investments or grand gestures. There is a time and a place for making bigger changes, for example if your practice is in need of a full rebrand or refurbishment. However, sometimes just introducing small changes to what… Read More
Patients needs
The biggest lesson I learned while in practice
Leanne Rose shares her approach to creating memorable experiences for patients… ‘The patient is king’ is a lesson I learned early on in my dental career, particularly during my time as a Treatment Coordinator (TCO). I also know that, in the midst of day-to-day practice life, it is a lesson that’s easy to lose sight… Read More
What kind of training should you be investing in?
There’s an often-quoted story where a CEO asks, ‘What if we train our staff and they leave?’, and the CFO replies, ‘What if we don’t and they stay?’… It’s a scenario that many people involved with running a business may feel familiar with. Training is an investment of time and money, and it can run… Read More
How to increase the number of patients saying yes to treatment
Deborah Bell shares her advice on the best ways to boost treatment uptake… All dental practices are unique, but at the heart of every one is delivering quality treatment that improves patients’ oral health and wellbeing. And, of course, treatment is also a main source of revenue, so it can be frustrating when patients don’t… Read More
