Jo Phillpot explores an empathetic principle, set out by Nicki Rowland in a recent webinar, to help you reopen and bring back your team in a positive way… Dental practices across the UK are reopening their doors once more, not only to the public, but to a new set of challenges that might make the… Read More
Practice Manager
How to manage mental illness in your team
Deborah Bell shares advice on how to manage if one of your team is struggling with their mental health… Anyone can develop mental ill health at any time in their life. And according to the charity Mind, around a quarter of people in the UK will experience a mental health issue each year. Mental health… Read More
The fine line between friend and colleague – and how to strike the right balance
I started working as a dental nurse 20 years ago and have made strong friendships within the practice over the years. After going on maternity leave I was asked to come back as the practice manager. I had a very close bond with one particular nurse and I knew that this could change the dynamic… Read More
How can you show the CQC you are well-led?
Louise Bone speaks to Edd Jones about how practices can meet the well-led Key Line of Enquiry in a CQC inspection… When it comes to being inspected by the CQC, it is often the well-led Key Line of Enquiry (KLOE) that many practices can find difficult to demonstrate. This could be because of a feeling… Read More
Make finding your next team member easier with new workforce data
Louise Beddow looks at how a report into the dental workforce can help practice owners improve their recruitment success… Knowing the current make-up of the dental workforce and what it will look like in the future can help to make your recruitment process smoother and quicker. Fortunately, a report providing just that insight has recently… Read More
The evolution of the practice manager
Louise Beddow and Lisa Bainham discuss the changing nature of the practice manager role and the challenges they face today… The practice manager acts as a kind of ‘eye in the sky’ in the business, with oversight across all areas and ensuring things run smoothly to keep patients and staff happy. Often, on top of… Read More
