Making sure morale in your team is high is important in the best of times. In the worst of times, like we have experienced over the past seven months, it is absolutely vital. A happy team means a more cohesive and productive team. And when you need to begin rebuilding your practice after several… Read More
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Practice team
What to do when two team members don’t get along…
Colleagues are not always people who would choose to spend time with each other if they didn’t have to. This means that there may well be times when you have members of your team who do not necessarily get along. In smaller teams, such as you often find in dental practices, it can be even… Read More
Is your branding fit for 2020?
Connie Hopper explores how you can make sure your practice’s branding is in the right place to make the best start to the new year… Once upon a time it was predicted that by 2020 we would have ape chauffeurs, teleportation would be possible and that C, X and Q would not be part of… Read More
Building rapport over the phone
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
How to manage mental illness in your team
Deborah Bell shares advice on how to manage if one of your team is struggling with their mental health… Anyone can develop mental ill health at any time in their life. And according to the charity Mind, around a quarter of people in the UK will experience a mental health issue each year. Mental health… Read More
Make your morning huddles quick but effective
Deborah Bell speaks to Niki Boersma about how to run short morning huddles that improve practice management… A morning huddle or team meeting can bring many benefits to efficiently managing a practice. But time can often be a barrier as most practices are already busy and many can feel that it would simply cut into… Read More
